Terms and Conditions
Thank you for purchasing product and/or service of Daikin Airconditioning (Hong Kong) Limited. Please be sure to read the Terms and Conditions of different products/ services contained below carefully.
Unless specifically defined otherwise, throughout the Terms and Conditions, the terms "the Company", "Daikin", "we/us", and "our" refer to the Daikin Airconditioning (Hong Kong) Limited and its Macau Office as appropriate to the context.
The Company reserves the right to revise, cancel or add to the Terms and Conditions without further notice.
The Terms and Conditions shall be governed by the law of Hong Kong Special Administrative Region (“Hong Kong”). All disputes arising out of or in connection to the Terms and Conditions shall be subject to the exclusive jurisdiction of the Hong Kong Courts.
Should there be any discrepancy or inconsistency between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
Warranty Terms and Conditions
Thank you for purchasing product of Daikin Airconditioning (Hong Kong) Limited (the “Company”). Our product is guaranteed to be free from defects in materials and workmanship for 12 months from date of retail purchase under the Terms and Conditions set out below (Indoor unit and outdoor unit of air conditioner must be purchased together). Customers MUST register the product for warranty on our website or scan the QR-CODE on warranty card. Except for Air Purifier series of products, upon successful registration within 1 month from the date of purchase, an additional 4-year warranty period for the compressor of air conditioner will be offered. If there is any defect found within the warranty period, please contact us for arrangement for inspection and repair. This original warranty card and invoice must be presented.
Warranty terms and conditions are as below:-
- The warranty service is only applicable to product(s) that has or have been successfully completed registration on the above webpage.
- If there is any defect or fault caused by defective material or workmanship of our product within 12 months from the date of purchase in Hong Kong Special Administrative Region & Macau Special Administrative Region; and such defect or fault is notified by the Customer to the Company as soon as practicable (no later than 14 days of such defect or fault was found); and upon the Company’s technician determining that such defect or fault is due to defective material or workmanship, the Company agrees to repair or replace such defective or faulty part(s) free of charge.
- This warranty applies to Retail Sales only.
- This warranty only covers products at all times being properly, normally used and operated in accordance with the manufacturer’s operating instructions and procedures set out in the “Operation Manual”.
- The Customer should provide safe and appropriate equipment for carrying out the warranty service, such as ladder, working platform, scaffolding, suspended working platform (gondola), etc., or the Customer will be charged for the same being provided by the Company.
- This warranty does not cover
- fair wear and tear;
- cleaning of coils or clogged drain pipes;
- removal, reinstallation or transportation of the product;
- damage, replacement, renewal or repair to the cabinet, cosmetic items, painting, accessories (e.g. remote controls, filters, etc.), fittings, external equipment or other items;
- provision or replacement of consumable materials (e.g. refrigerant);
- provision of scaffolding, safety platform or suspended working platform (gondola) which is necessary for repair service. Additional fee will be charged to the Customer for those repair works that require suspended working platform (gondola).
- This warranty shall be void under the following circumstances:-
- any repairs, alterations, modifications, adjustments, replacement, renewal or tampering of the product or parts have been carried out, caused or procured by any person other than by authorized representative(s) of the Company;
- the product is not properly used and / or is not operated in accordance with the manufacturer’s operating instructions and procedures set out in the “Operation Manual”;
- any damage is caused by accident, fire, water, vibration, breakage, misuse, negligence, atmospheric, climatic or environmental conditions, act of God, other natural calamities, riot or other civil disturbance, or criminal damage or any other events beyond the Company’s control;
- the defect or fault is caused by the improper or negligent installation / reinstallation of the product or parts thereof;
- the warranty card and official receipt have been tampered or lost and / or the serial number of the product has been altered, effaced or removed;
- the ownership of the product has been transferred.
- The Company’s liability under this warranty is strictly limited to the repair or replacement of parts of the product at the Company’s sole discretion. The Company shall not be liable for any direct or indirect loss, contingent damage to any person or property, howsoever caused, arising from improper use, any stoppage, breakdown or failure of the product.
- The benefit of this warranty shall not be transferred to any third party without our written consent. Any person or entity who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong) to enforce any terms of these Terms and Conditions.
- If repair needs to be performed on outlying islands or in remote or closed districts, the Company may charge the Customer for a reasonable additional fee in connection with carrying out such service. If workshop service is required, the Customer will be responsible for transporting the product to and from the Company’s Service Centre (as directed by the Company) as well as any expenses and costs incurred in its removal and / or reinstallation.
- In case of any dispute, the Company reserves the right for final judgment and decision.
- In the event of inconsistency between the English version and the Chinese translation, the English version shall prevail.
IMPORTANT NOTES
- Please notify us of any change of address or correspondence details.
- We collect and would like to use your personal data, such as your name, email address, correspondence address, telephone number and mobile phone number, for direct marketing purposes which include sending any updates of us and the recent discount and promotion of our service and products. If you do not wish us to continue using your personal data for direct marketing, please inform us in writing with your signature for request of stop using personal data. Please state your name, address, mobile phone number and mark as “DO NOT WISH TO RECEIVE PROMOTION INFORMATION”.
- This warranty is confined to the Hong Kong Special Administrative Region & the Macau Special Administrative Region, but not applicable to overseas and is subject to the time limits specified in this warranty.
Version : 4_20220610
Maintenance Plan Terms & Conditions
1. To participate for any maintenance contract plan, site visit is required for quotation.
2.Service Hours
(a)Routine inspection service, repair and maintenance included in the maintenance contract plan shall be carried out during normal office hours as specified below:-
Day | Monday to Friday | Saturday | Sunday & Public Holiday |
Office Hours | From 09:00 a.m. to 05:30 p.m. | From 09:00 a.m. to 12:30 p.m. | Closed |
(b) For any provision of services of maintenance, inspection and warranty service required during non-office hours, service will only be provided during the following hours subject to payment of additional charges per attendance:-
Day | Monday to Friday | Saturday | Sunday & Public Holiday |
Non-Office Hours | From 05:31 p.m. to 10:00 p.m. | From 12:31 p.m. to 04:00 p.m. | Closed |
(c) No service will be provided for time other than specified in Clause 2(b) above.
(d) Daikin shall be entitled to charge additional man-hour cost for any servicing, shutdown, repair or replacement works that are specially requested and are carried out after the specified normal office hours defined above.
(e) Routine basic inspection included in the maintenance contract must be finished during the maintenance period, otherwise, the routine basic inspection service will be forfeited. No refund of any payment and no compensation of remaining routine basic inspection service will be made to the Customer for any reasons.
(f) When Typhoon Signal No.8 or above, or Black Rainstorm Signal is hoisted during the service date and time, the inspections, repairs and routine basic inspection service will be cancelled without prior notice. Daikin will re-open after two hours or first working day after the typhoon signal No. 8 or Black Rainstorm Warning is cancelled and contact the affected customer for rescheduling the service date.
3. Booking
For any servicing and/or maintenance requested, Customer shall make an advance booking of at least two (2) working days with Daikin, except in case of emergency (as determined by Daikin).
4. No Refund
No refund of any payment will be made notwithstanding any disposal/transfer of any of the concerned product, or termination of this Maintenance Contract by the Customer for whatever reason.
5. Access & Assistance
Customer shall be responsible for the protection of walls, floors, carpets, furniture, lighting devices and all items and objects within the area of the working location. Customer shall take all measures to ensure that Daikin will have access to the Service Address and/or obtain such reasonable assistance and ancillary tools and appliances such as ladders, working platforms and bamboo scaffold, etc. for accessing to the working place shall be provided. Also, customer shall be responsible for dismantling, reinstatement and repair of false ceiling and decorations, access door openings, wall and slab openings, floor holes, opening access holes and all building works and/or find other parties to relocate the equipment units to allow Daikin’s technicians to access to the air-conditioner for providing services, inspection and/or maintenance required under this Maintenance Contract.
6. In case there is any conflict between these terms and conditions and the one from the actual maintenance contract, the terms and conditions of the actual maintenance contract shall prevail.
7. Exclusion
(a) This Maintenance Contract shall not cover defects caused by or arising from defective system design or installation fault.
(b)This Maintenance Contract shall not include the following items or services:
- Replenish refrigerants;
- Overhauling of air conditioning system;
- Fixing of refrigerant leakages for air conditioning system;
- Cost of dismantling, reinstatement and making good of false ceiling and decorations, access door openings, wall and slab openings, floor holes, opening access holes and all building works and/or find other parties to relocate the equipment units for servicing and repair of air conditioning system;
- Labour cost for replacement of ANY parts after normal office hours;
- Supply of ancillary tools and appliances such as ladders, and install bamboo scaffold or working platforms for indoor or outdoor part(s)/unit;
- Replacement of accessories, replenishment of refrigerant, repair service due to the refrigerant leakage from refrigeration system, dismantling and transportation of the air-conditioner units to and from Daikin’s workshop and transportation fee derived from the replacement of part(s). Moreover, improvement works such as relocation of air-conditioner unit(s) or drainpipe etc. will be charged additionally by way of agreed quotations submitted by Daikin.
- Damages caused by accident, fire, water, vibration, breakage, misuse, negligence, atmospheric climatic or environmental conditions, Act of God, other natural calamities, riot or other civil disturbance, or criminal damage.
- Any request for the excluded items will be quoted to you separately.
8. Daikin Airconditioning (Hong Kong) Ltd. reserves the rights on the final decision on the above terms and conditions.
Service Booking Terms & Conditions
Booking for repair services via online or Daikin Customer Service Hotline is only applicable for Hong Kong & Macau authorised products which are imported through official dealers. Upon receiving a customer’s booking details, Daikin Airconditioning (Hong Kong) Limited (the “Company”) will contact the customer to confirm the repair date and time. Please note that filling out repair booking information online does not imply a confirmed appointment; the repair service date and time will be arranged and confirmed by the Company.
- If repair product is under warranty, customer is required to present the original warranty card together with the official purchase invoice issued by the dealers of Hong Kong/Macau to our technician for verification when service is required, otherwise repair service will be on chargeable basis and is non-refundable.
- After the product unit is checked, the on-site service fee & repair fee will be charged even though the client declines to have it further repaired, or the machine is irreparable due to the unavailability of the required parts as a result of the product obsolescence.
- The defective parts which has been replaced free of charge shall become the Company’s property. Full paid or with discount replaced parts will not be returned unless requested.
- After the on-site inspection and determined the cause of the defect, our technician will quote the repair fee and parts replacement cost. The quotation is valid for 3 months.
- Paid visit & repair fee is valid within 3 months, while spare part(s) replaced is guaranteed for 3 months. Provided that the repaired machine become malfunction again with the same fault.
- This cleaning service is only available within the Hong Kong SAR & Macao SAR.
- Travelling surcharge HK$300 per service order will be levied if service is required at Hong Kong outlying islands, remote area or restricted area (excluding Tung Chung Town Centre). (The above fee is for reference only)
- All kinds of accessories or decoration that will interfere with the repairing job should be removed by customer in advance.
- For air conditioners installed at a place more than two meters above the ground, if maintenance services are needed, the customer shall be responsible for erecting/dismantling working platforms, scaffolds, or suspended platforms that comply with all applicable safety requirements, and bear all associated costs.
- If maintenance is required in a building without an elevator, and the maintenance site is located above third floor, the company will charge the customer an additional fee for carrying equipment up the stairs.
- The customer is responsible for dismantling any decoration or object that hinders the maintenance or relocation of air-conditioners, and bearing all associated costs.
- On-site repair and installation service will be suspended during severe weather condition, such as black/red rainstorm or thunderstorm warning and cause delay for scheduled appointment. All service will be cancelled if typhoon signal No.8 or above is hoisted. The Company will contact the concerned customers for alternative service arrangement after the warning signal is cancelled.
- The Company reserves the right to cancel the on-site repair service appointment if the information provided by the customer is incorrect. Customer appointed date/time may be changed according to the actual arrangement of the day.
- In case of any dispute, the Company reserves the right for final judgement and decision.
- The Company is committed to complying with the requirements of the Personal Data (Privacy) Ordinance (the “Ordinance”) and Daikin Privacy Policy when handling personal data.
Chemical Wash Terms and Conditions
- Cleaning service is only applicable to Hong Kong and Macau authorized products; it is not applicable to counterfeit products or grey goods (such as parallel imported products).
- Before cleaning service, cleaning technician will check whether the product unit can be operated normally. If any defect is found, customer has to make repair appointment again via Daikin Customer Service Hotline.
- Cleaning services include: Clean the panel/casing, dust filter, water pipes and use special cleanser for cleaning.
- Customers are responsible for all types of decoration projects that may hinder or obstruct the services, or the removal/replacement of various decorations, as well as the related costs.
- Customer must provide reasonable access and clearance for all product units to be cleaned.
- If cleaning services are provided, the Company will not be held liable for any damage due to incorrect installation of any product unit on any wall or ceiling or any damage which is not related to the cleaning service .
- The Company shall not be responsible for any claim related to the workmanship of the services provided, except the direct loss and damage result from the gross negligence or wilful misconduct of the Company.
- If the cleaning technician arranged the onsite inspection and determines that the air conditioner is not suitable for cleaning services, the technician shall seek customer’s consent to change the service to “repairing service”, and charge the customer the inspection fee according to the model. If the customer disagrees, the Company will fully refund the paid fee, and will not charge any fee.
- This cleaning service is only available within the Hong Kong SAR & Macao SAR only.
- Travelling surcharge in the amount of HK$300 per service order will be levied if service is required at Hong Kong outlying islands, remote area or restricted area (excluding Tung Chung Town Centre). (The above fee is for reference only)
- For air conditioners installed at a place more than two meters above the ground, if maintenance and cleaning services are needed, the customer shall be responsible for erecting/dismantling working platforms, scaffolds, or suspended platforms that comply with all applicable safety requirements, and bear all associated costs.
- If cleaning service is required in a building without an elevator and the service site is located above third floor, the company will charge the customer an additional fee for carrying equipment up the stairs.
- The customer is responsible for dismantling any decoration or object that hinders the maintenance or relocation of air conditioners, and bearing all associated costs.
- Cleaning service will be suspended during severe weather condition, such as black rainstorm or thunderstorm warning, the scheduled appointment for cleaning service may be affected or delayed. All service will be cancelled if typhoon signal No.8 or above is hoisted. The Company will contact the concerned customers for alternative service arrangement after the warning signal is cancelled.
- The service fee for air conditioning cleaning applies only to the cleaning service itself. Repair or other services costs (such as scaffolding fees or refrigerant refill) are not included and will be quoted separately if required.
- The Company shall not be liable for any delays or inability to provide services due to reasons beyond our reasonable control.
- The Company shall not be responsible for personal injury, death, loss, damage or responsibility caused by the cleaning service (whether it is caused directly, indirectly or by other reasons), including but not limited to loss, damage or responsibility caused by loss in revenue, profit or reputation, any mistakes in opportunity calculation, any improper operation of computer, communication or devices, any insufficiency or defects in the service provided by third party, or any loss of notification due to postage errors, regardless of whether The Company has been notified of the possibility of such loss, damage or responsibility, except the direct loss and damage result from the gross negligence or wilful misconduct of the Company.
- In case of any dispute, the Company reserves the right for final judgement and decision.
- The Company is committed to complying with the requirements of the Personal Data (Privacy) Ordinance (the “Ordinance”) and Daikin Privacy Policy when handling personal data.
Optional Scaffolding Care Plan Terms & Conditions
- Optional Scaffolding Care Plan (hereinafter referred to as “this plan”) is only applicable to Daikin’s Residential Split Type Air Conditioner. Customers may purchase this plan within 30 days from the date of purchase. According to the terms and conditions of this plan, during the one-year coverage period, each split-type unit is entitled to up to 2 times claim on the scaffolding cost. The maximum amount of each claim is HK$3,000 and the excess amount shall be borne by the customer.
- . The effective date of this plan will come into place on the date of purchase of the Daikin’s Residential Split Type Air Conditioner for a period of one year.
- This plan is only applicable to repair cases with confirmation from a Daikin technician that there is machine failure and the location of the unit requires scaffolding to conduct repairs. If the scaffolding has already been constructed for the split-type unit before the technician comes for inspection, no scaffolding cost can be claimed.
- This plan does not cover the following items:
i. Negligence and/or improper installation of the product or parts.
ii. Relocation and/or reinstallation of products.
iii. Replacement, refurbishment or repair of outer shells, decorative parts, paint, accessories, external equipment and/or additional connected equipment and
devices other than the product.
iv. Disassemble of any decorations, equipment and/or installations that hinder product maintenance.
v. Repairs, modifications, adjustments, replacements, refurbishments and/or interference with the product or parts by any individual not authorized by Daikin.
vi. Improper use of the product and/or failure to follow the manufacturer’s operating instructions or user manuals.
vii. Cleansing of the heat exchanger and/or blocked pipes as well as the reinstallation and/or reconnection of the drain pipes.
viii. General inspection requests on fully functional air conditioning units.
ix. Damage caused by accident, fire, flood, shock, breakage, misuse, negligence, weather and/or environmental factors, natural disasters, riots and/or other civil disturbances, criminal damage and/or all reasons beyond Daikin’s control. If any of the above items occurs and requires a follow-up, a stand-alone quotation will be made. - Daikin will arrange the scaffolding and prepay the scaffolding cost up to the maximum claimable amount of HK$3,000 for customers. If the cost of constructing the scaffolding exceeds the upper limit of HK$3,000, the customer must pay for the difference in advance.
- . If the scaffolding cost exceeds the upper limit of the amount that can be claimed each time, customers may opt to arrange a company to construct the scaffolding on their own, and the cost will be paid by the customers in advance. The customers must claim the scaffolding cost to Daikin within 30 days upon the completion of the repairs. The customers must submit an official receipt issued by the scaffolding company to Daikin. Daikin reserves the right to refuse any claims from customers after said period.
- After the completion of constructing the scaffolding, Daikin will once again appoint Daikin technicians to inspect the unit. If the unit is found to be damaged due to the
conditions listed in Clause 4, the customer must make full payment of the scaffolding fee to Daikin. - This plan covers general Employee’s Compensation Insurance on scaffolding work and HK$20 million Public Liability Insurance. If the customer requests to purchase
additional insurance coverage, the customer is responsible for paying the relevant expenses. - This plan does not include payment of deposits related to any scaffolding works.
- Coupons with a total value of HK$200 will be allocated to each Daikin’s Residential Split Type Air Conditioner with the purchase of this plan, HK$100 for cleansing of air conditioner and HK$100 for renewal of maintenance contract.
- The coupons can be used in the after-sales maintenance department of Daikin Airconditioning (HK) Ltd. within the validity period.
- Only one coupon can be used for each split unit air conditioner.
- Coupons cannot be used in conjunction with other discounts.
- Coupons cannot be exchanged for cash.
- No change will be given in cash or any other form for redemption of the coupons.
- If the coupon has expired or is lost, it will be invalid and will not be reissued.
- The effective date of the coupons will come into place on the date of purchase of the Daikin’s Residential Split Type Air Conditioner, for a period of two years.
- Once confirmed, this plan cannot be changed or cancelled, and there are no refunds for all paid fees.
- Daikin reserves the right of final decision of all terms and conditions in case of any dispute.
- In case of any discrepancies between the Chinese and English versions of ‘Terms &Conditions’, the English version shall prevail.
IMPORTANT NOTES
- Please notify us of any change of address or correspondence details.
- We collect and would like to use your personal data, such as your name, email address, correspondence address, telephone number and mobile phone number, for direct marketing purposes which includes sending any updates of us and the recent discounts and promotions of our services and products. If you do not wish for us to continue using your personal data for direct marketing, please inform us in writing with your signature for request to stop the usage of personal data. Please state your name, address, mobile phone no. and mark as “DO NOT WISH TO RECEIVE PROMOTION INFORMATION”.
- This plan is governed by the laws of Hong Kong Special Administrative Region (“Hong Kong”). The parties agree to submit to the exclusive jurisdiction of the Hong Kong courts
Daikin Expertise Training Course Enrollment Guideline
- Enrollment in the course is restricted to individuals or companies in possession of the Daikin Expertise Certification Card.
- Generally, the deadline for enrolment is 3 working days prior to the commencement of the class.
- Participants are required to provide accurate and complete information for enrollment. Confirmation emails/phone calls will be sent to participants based on the information provided.
- Enrollment in the class is on a first-come, first-served basis.
- The course schedule will be based on the confirmation emails/ phone calls provided to participants by the Daikin Training Center (the ”Training Center”).
- Payment must be settled before the course commences. Otherwise, the Training Center reserves the right to request the relevant individuals to leave the premises or withhold certificate issuance.
- Class will be cancelled if enrollment is insufficient. Participants will be notified via email or phone at least 1 working day in advance if cancellation occurs. If there is cancellation due to other circumstances, participants will be informed promptly and can opt to enroll in another session.
- Training Centre reserves all rights to make alternation regarding the class schedule, class content, class tutor or guest speaker if necessary.
- Participants should arrive 15 minutes before the class starts and present their confirmation email (for online enrollment) and HKID/Daikin Expertise Certification Card for verification before entry. Only verified participant is allowed to attend the class.
- Class will be cancelled if Typhoon Warning Signal No. 8(or above) is hoisted or Black Rainstorm Warning Signal is issued before the Class begins. Wherever feasible, class will resume as normal 4 hours after Typhoon Warning Signal No.8 (or above) has been lowered or Black Rainstorm Warning Signal has been cancelled, depending on time of announcements.
- If Typhoon Warning Signal No. 8 (or above) is hoisted during the class, the class will be cancelled. If Black Rainstorm Warning Signal is issued during class, the class will be continued until the end of the class. If there is cancellation due to inclement weather, participant can then enroll in another class.
- Participant should note that photography or video shooting may be arranged by Training Centre staff during class for promotional purposes.
- Audio recording, photography and video recording are strictly prohibited during class.
- Training Centre shall in no way be responsible or liable to any participant or to any person whomsoever for any direct or indirect losses or damages to any person or property incurred or suffered by participant or any such other person in connection with the class organized by Training Centre. Participant shall indemnify Training Centre from and against all claims and demands made against the Training Centre in respect of any loss damage or injury caused by or in any way owing to the act default or neglect of participant.
- All equipment and facilities provided by Training Centre are its property. Participant is responsible to use all equipment and facilities properly and with good care. If there is any loss or damage caused to such equipment and facilities, participant will be required to compensate the Training Centre for such loss and damage.
- Training Centre reserves the right to take necessary actions to ensure the safety and harmony of Training Centre and to stop any danger, nuisance or annoyance caused by any participant or any person including the right to require cessation of any activity conducted and/or stop the class and/or request any participant and any person to leave and/or to report to the police.
- The Training Center holds the copyright for all class content. Republication, redistribution or unauthorized use of any content is strictly prohibited. The Training Centre reserves the right to take legal action against the aforesaid acts.
- The Training Centre reserves the right to modify the terms and conditions at any time without prior notice. In case of any disputes, the decision of the Training Centre shall be final.
- In case of discrepancies between the English and Chinese versions of these terms and conditions, the English version shall prevail.
Solution Plaza Guidelines
General Visit
Reservation and Confirmation
- To ensure an optimal experience, visitors must make reservations before visiting the Daikin Solution Plaza (the “Solution Plaza”). Walk-in visitors will not be admitted.
- Visitors can make reservations for their Solution Plaza visit online or by calling the hotline. The visiting date and time would be confirmed upon Daikin Representatives discussed with the visitors.
- Visitors have to arrive on time. Kindly notify the Solution Plaza in advance if there are any changes or cancellations to your reservation.
We endeavour to provide a secure environment and an enjoyable visit for all our visitors. You are responsible for your behaviour and your group’s at all times. Please note and adhere to the following venue regulations:
- Solution Plaza is under security camera surveillance and recoding
- Children under the age of 12 must be accompanied by adult to enter Solution Plaza. Please take care of your children.
- Without permission, refrain from bringing any wheeled vehicles (including scooters and trolleys) or large luggage into Solution Plaza.
- Except for guide dogs, visitors are not permitted to bring animals into the premises.
- No eating, alcoholic beverages, smoking, running, yelling, hazardous or inflammable item is allowed. Drinks other than plain water are prohibited.
- No unauthorized video taking, audio tape recording, or use of any reproduction appliances is allowed within Solution Plaza. Any media or commercial-related photography must be requested in advance and approved by Solution Plaza before proceeding. The Solution Plaza reserves the right to take legal action against the aforesaid acts.
- No person shall enter any area within Solution Plaza which is not open to the public.
- No person shall remove, disturb or otherwise interfere with any exhibit.
- Visitors and users are prohibited from willfully defacing, marking, soiling, damaging, or destroying any structure, furniture, installations, materials, or exhibits in Solution Plaza. In the event of any such damage, Solution Plaza reserves the right to pursue compensation for the costs associated with repair or replacement.
- Please do not leave your belongings unattended. Solution Plaza bears no responsibility for any loss or damage of personal items brought to or left in the premises.
- Inclement Weather Arrangement
- Typhoon sign No. 8 or above:
- Solution Plaza will be closed. It will be reopened within 2 hours as conditions allow after the signal is lowered. Solution Plaza will remain closed for the day if the signal remains hoisted at 2pm.
- Black rainstorm warning:
- If the warning is issued before the opening hour, Solution Plaza will be closed. It will be reopened within 2 hours as conditions allow after the warning is cancelled. Solution Plaza will remain closed for the day if the warning remains hoisted at 2pm. If the warning is issued during the opening hours, the Centre will remain open until closing hour or the condition is safe for visitors to leave the Centre.
- Solution Plaza reserves the right and is entitled to change, modify, add, delete, suspend, revise and update all information on this “Venue Regulations” at any time at its absolute discretion without prior notice or explanation.